Eligibility for Refund

• Customers are eligible for a refund if they have not accessed more than three (3) videos of the purchased course.
• The refund request must be made within 30 days from the date of purchase.
• If more than three (3) videos have been accessed, the course is considered used, and a refund will not be issued.
• Refunds are only applicable to courses purchased directly through Elbershama. Purchases made through third-party platforms must follow their respective refund policies.

How to Request a Refund

1. To initiate a refund request, please contact our support team at support@el-bershama.com with your order details.
2. Our team will verify whether the eligibility criteria are met.
3. If approved, the refund will be processed within 7 days and credited back to the original payment method.

Exceptions

• Refunds will not be granted for courses that have been fully accessed or completed.
• No refunds will be issued for discounted or promotional offers unless otherwise stated.
• Any refund request that does not meet the stated conditions will not be approved.

We appreciate your understanding and support. If you have any questions, feel free to reach out to our customer service team.

Contact Us

Email: support@el-bershama.com

Phone: +201013703712

Elbershama Team